I can't find my routes

You created or recorded one or several routes, but can't find them in the app or on the website? There can be several reasons for this.

Where can I find my routes?

In the Bikemap app you can find your saved, planned, recorded (and for Premium users: offline) routes under "Profile" at the bottom of the screen. 

On the Bikemap website you can find your routes in your user profile. Click on your username, then on "Routes". In the tab on the left you can now choose from your created, ridden, tracked and favourited routes.

Read more about how your routes are organised in folders on your profile in this article.

Tip: Make sure you have a good Internet connection when saving your route. Routes that are not saved after you have finished your recording cannot be restored later.

Multiple accounts

If you have multiple Bikemap accounts, please make sure that you are logged in with the account you created the route with. Please check whether you have entered the correct email address and password combination.

If this is the case, your created routes will be automatically synchronised between all your devices.

Still unable to find your route?

Please get in contact with our support team by submitting a request and describing your problem. We are happy to help you.