I can't hear any voice instructions
If the voice instructions are too quiet or non-audible during navigation, you can follow these steps to fix this issue.
Activate Voice Navigation
Make sure that voice navigation is active.
- During navigation, swipe up the bike computer from the bottom of the screen and activate Voice Navigation there.
- You can also activate voice instructions in the settings of the app - go to Profile and tap the gear icon in the upper right hand corner of the screen.
Check your phone's sound settings
Please make sure that the volume of your notification sounds is set high enough in the general settings of your smartphone.
Press the "louder" button
Press the "louder" button on your smartphone right after you start the navigation or at the exact moment you expect a new voice instruction to easily increase the volume of the instructions.
Check "Headphone Safety" settings (iOS only)
On newer versions of iOS, there is a feature called "Headphone Safety". You can find this by going to Settings > Sound & Haptics > Headphone Safety. Once there, check the "Reduce Loud Sounds" slider is switched to off.
If you are still having troubles hearing voice instructions during navigation, please submit a request to our support team. Describe your problem there and mention your smartphone model. We will be happy to help you.