Managing / cancelling your subscription

You can change or cancel your Premium subscription at any time. 

You have to follow different steps depending on the way you initially signed up for Premium.

Via the website

1. Go to your profile settings on our website.
2. Click on "Manage membership".
3. Switch to a different subscription plan or click on "downgrade to free membership" to cancel your membership.

Note: You can pause your membership up to 3 months. Find detailed information on how to do so in this article.

Via the Apple App Store

If you subscribed for Premium via the Apple App Store, you need to manage your membership there:

1. Go to your device settings > [your name] > Subscriptions.
2. Select Bikemap.
3. Scroll down and tap "Cancel subscription" if you want to cancel your subscription.  

Via the Google Play Store

If you subscribed to Premium via the Google Play Store, you need to manage your membership there:

1. Open the Google Play Store.
2. Tap Menu  -> Account -> Subscriptions.
3. Find the subscription you want to cancel. 
4. Tap “Remove” if you want to cancel your subscription.

You can also follow these steps if you're using a computer:

1. Go to play.google.com, then in the left menu click "My subscriptions" or use the URL http://play.google.com/store/account/subscriptions to open your list of subscriptions.
2. Find the subscription you want to manage.
3. Click "Cancel" to cancel your subscription.

Note: You can pause your membership up to 3 months. Find detailed information on how to do so in this article.

Once you cancel your Premium membership, it will automatically end with the current payment period. 

Please note: Deleting your account does not automatically cancel your membership.

If you are having trouble managing your Premium subscription, please get in contact with our support team by submitting a request on our help center. We are happy to help.