I can't access any Premium features

Have you bought a Premium subscription, but can’t access the Premium features when you log in? There are several potential reasons for this: 

Login with a non-Premium account

Some users have more than one Bikemap account without realising. Since the use of all Premium functions is connected to the account that was used to purchase the Premium subscription, please always make sure to log in with the account/email address you subscribed to Premium with. If you can't work out what your Premium login is, please contact our support team. 

Login with Apple Sign In

If you purchased your Premium subscription via the App Store, please make sure to always log in with your Apple ID to have access to all Premium features at Bikemap. To do so, tap the Apple icon when logging in.

If you used your Apple ID to register at Bikemap, an encrypted email address has automatically been created for you. If you then purchase a Premium subscription, this subscription will use the encrypted email address, not your own email address.

Tip: You can view this encrypted email address in your profile settings on the Bikemap website and change it if necessary.

Purchased Premium, but features are unavailable

After you purchase Premium, you should have immediate access to all Premium features. If this is not the case, please go to your profile in the app. Now tap on the small wheel at the top right and tap on "Feedback". Describe your problem in the new window and tap on "Send" to inform our support team about your problem. We will get back to you as soon as possible to solve your problem.

Nothing helps?

If the problem persists, please contact our support team. Please send us confirmation of your Premium purchase (screenshot from the confirmation email, screenshot from your active Bikemap Premium subscription in the App Store/Play Store or an invoice you have received from us). Please also let us know which email address(es) you use for Bikemap. We will be happy to help you.