I can't access any Premium features

Have you bought a Premium subscription, but can’t access the Premium features when you log in? There are several potential reasons for this: 

Login with a non-Premium account

Some users have more than one Bikemap account without realising. Since the use of all Premium functions is connected to the account that was used to purchase the Premium subscription, please always make sure to log in with the account/email address you subscribed to Premium with. If you can't work out what your Premium login is, please contact our support team. 

Login with Apple Sign In

If you purchased your Premium subscription via the App Store, please make sure to always log in with your Apple ID to have access to all Premium features at Bikemap. To do so, tap the Apple icon when logging in.

If you used your Apple ID to register at Bikemap, an encrypted email address has automatically been created for you. You can view this encrypted email address in your profile settings on the Bikemap website and change it if necessary.

Purchase issues and pending state

Sometimes your bank takes a while to process your payment, which may take a few days. If this is the case, you might not gain access to Premium features as long as your payment is pending. Please contact our support team if you think this is the case or if you encounter another issue during your purchase.

Purchased Premium, but features are unavailable

After you purchase Premium, you should have immediate access to all Premium features. If this is not the case, please contact our support team. Send us confirmation of your Premium purchase (screenshot from the confirmation email, from your Premium subscription in the App Store/Play Store or an invoice you have received from us) and also let us know which email address(es) you use for Bikemap. We will be happy to help you.